Shipping policy

Shipping Policy
We ship New Zealand-wide, delivering premium hydration right to your doorstep.

🚚 Processing Time:

All orders are processed within 1–10 business days. You’ll receive a confirmation email with tracking details as soon as your order is on the move.

📦 Shipping Rates:

Standard Shipping (NZ)
Rural Delivery: Additional charges may apply
Free Shipping: On all orders over $100
We currently only ship within New Zealand. For international inquiries, please contact us at jo@rockvale.co.nz

🕐 Delivery Timeframes:

North Island: 2–4 business days
South Island: 1–3 business days
Rural Areas: Please allow an extra 1–2 days
Note: These are estimates and may vary during peak periods or due to courier delays.

📬 Delivery Issues:

If your parcel hasn’t arrived within the expected timeframe, please check your tracking link. Still no luck? Reach out to us—we’re happy to help chase it up.