Refund policy

Return Policy
At Rockvale, we stand by the quality of our drinkware and want you to love your purchase. Due to hygiene and safety reasons, we do not accept returns for change of mind on any of our bottles or accessories.

However, if your item arrives faulty or damaged, we’ll make it right.

Faulty or Damaged Items:

If your product is defective or has been damaged in transit, please contact us within 7 days of receiving your order with the following:

Your order number
A description of the issue
Clear photos of the fault or damage
We’ll assess your claim and offer a replacement or refund, depending on the situation.

Please note:

Items must be unused and in original packaging (where applicable).
We do not accept returns on items that have been used, even if only once.
Customised products are final sale unless faulty.
If you have any concerns, our team is here to help—just reach out to jo@rockvale.co.nz